For patients

Information hub

Your guide to appointments, fees, policies and support.

At Mater Hill Gastroenterology, we want your experience with us to be as smooth and stress-free as possible. This page brings together everything you might need before, during and after your visit – from booking an appointment to understanding our policies. If you have any questions, our team is here to help.

Booking an Appointment

To make an appointment, we will need a referral from your GP or another doctor.
Once we receive the referral, our reception team will contact you to arrange a suitable time.
If your referral is urgent, please ask your GP to note this on the referral or contact us directly.

Before Your Appointment

Please bring:
  • Your referral letter (if not already sent)
  • A list of your medications
  • Your Medicare and private health details (if applicable)
If this is your first visit, please allow a little extra time to check in.

If You Are Having a Procedure

If your doctor has recommended a procedure (such as a colonoscopy or endoscopy), we will give you preparation instructions.

These will explain:
  • How to prepare in the days before
  • When to adjust your diet or medications
  • What to expect on the day
If anything is unclear, please call us — it’s important you feel comfortable and confident about what to do.

Direct Access Procedures

Some patients may be able to proceed directly to a procedure without an initial specialist consultation.

This involves a phone assessment with our practice nurse.

If you are eligible, we will schedule a nurse-led education session to go through preparation and expectations.

If anything needs further review, we will arrange a consultation with a gastroenterologist first.

After Your Procedure

You will need someone to drive you home and stay with you for the rest of the day, as sedation is used.

Most people are able to return to normal activities the following day.

Your doctor will explain the findings after the procedure, and we will send a written report to your GP.

Fees & Billing

Fees

Our specialists are privately billing clinicians and set their own consultation fees.

Fees may vary depending on:

  • The doctor you see
  • Appointment type
  • Procedure or service provided

You will be advised of costs at the time of booking.

Medicare rebates

Most consultations attract a Medicare rebate. Our reception team can assist with processing your claim electronically.

Procedures & investigations

Out-of-pocket costs may apply for:

  • Endoscopic procedures
  • Anaesthetic services
  • Hospital fees
  • Pathology or imaging
  • Specialist reports or forms

We recommend contacting your private health insurer for advice on coverage.

Payment

Payment is required on the day of your appointment by:

  • Cash
  • EFTPOS
  • Credit card
  • Online payment (where available)

Unpaid accounts may incur administration fees.

Appointments & cancellation policy

Appointments

We offer online bookings, phone bookings and in-practice appointments.
Please bring:

  • A valid referral
  • Medicare card
  • Medication list
  • Relevant test results

SMS reminders

We send appointment reminders via SMS and/or email.
Please notify us if your contact details change.

Running late

If you are running late, please call us.
We will do our best to fit you in, but your appointment may need to be rescheduled.

Cancellations & missed appointments

If you do not attend your appointment and have not provided the required notice, a penalty fee will apply.

Patients who fail to attend an appointment without notice may be required to:

  • pay the applicable penalty fee, and
  • prepay in full before any future appointments can be booked.

This policy helps us manage appointment availability and minimise delays for other patients.

Telehealth appointments

All telehealth consultations must be paid in full prior to the appointment.

Appointments will only be confirmed once payment has been received. 

Where to Find Us
Suites 5.10, Mater Private Clinic
550 Stanley Street,
South Brisbane Qld 4101
Our team

Gastroenterologists

Dr Linus Chang
FRACP, MRCP (UK), MBBS (Hons), LLB (Hons), B.Com
Read moreVisit my website
Dr Elizabeth Goode
MBBS BSc MSc PhD (Cantab) MRCP (UK) FRACP
Read moreVisit my website
Dr Mazhar Haque
MBBS, FRACP
Read moreVisit my website
Dr Peter Hendy
BSc, GCHlthSci (ClinEd), MBBS, FRACP
Read moreVisit my website
Dr Adrian Maher
BMed Sc, MD (Dist), MMed, FRACP
Read moreVisit my website
Dr Sylvia Vigh
MBBS, FRACP
Read moreVisit my website
Dr Johannes Wittmann
FRACP, Mac (UNSW), MBBS (QLD)
Read moreVisit my website