Patient Information

Patient Essentials

Your guide to appointments, fees, policies and support.

At Mater Hill Gastroenterology, we want your experience with us to be as smooth and stress-free as possible. This page brings together everything you might need before, during and after your visit – from booking an appointment to understanding our policies. If you have any questions, our team is here to help.

Booking an Appointment

To make an appointment, we will need a referral from your GP or another doctor.
Once we receive the referral, our reception team will contact you to arrange a suitable time.
If your referral is urgent, please ask your GP to note this on the referral or contact us directly.

Before Your Appointment

Please bring:
  • Your referral letter (if not already sent)
  • A list of your medications
  • Your Medicare and private health details (if applicable)
If this is your first visit, please allow a little extra time to check in.

If You Are Having a Procedure

If your doctor has recommended a procedure (such as a colonoscopy or endoscopy), we will give you preparation instructions.

These will explain:
  • How to prepare in the days before
  • When to adjust your diet or medications
  • What to expect on the day
If anything is unclear, please call us — it’s important you feel comfortable and confident about what to do.

Direct Access Procedures

Some patients may be able to proceed directly to a procedure without an initial specialist consultation.

This involves a phone assessment with our practice nurse.

If you are eligible, we will schedule a nurse-led education session to go through preparation and expectations.

If anything needs further review, we will arrange a consultation with a gastroenterologist first.

After Your Procedure

You will need someone to drive you home and stay with you for the rest of the day, as sedation is used.

Most people are able to return to normal activities the following day.

Your doctor will explain the findings after the procedure, and we will send a written report to your GP.

Fees & Billing

Fees

Our specialists are privately billing clinicians and set their own consultation fees. Fees may vary depending on your doctor, appointment type, procedure or service.

You will be advised of applicable fees when booking your appointment.

Medicare rebates

Most consultations are eligible for a Medicare rebate. Our reception team can assist with processing your claim electronically.

Procedures and investigations

Additional out-of-pocket costs may apply for services such as:

  • Endoscopic procedures
  • Anaesthetic services
  • Hospital fees
  • Pathology or imaging
  • Specialist reports or forms

If you have private health insurance, we recommend contacting your insurer to confirm what is covered and any applicable out-of-pocket costs.

Payment

Payment is required on the day of your appointment. We accept:

  • Cash
  • EFTPOS
  • Credit card
  • Online payment, where available

Outstanding payments

We understand that our patients can sometimes experience unexpected financial difficulties. If this happens to you, please talk to us about your circumstances.

If an account remains unpaid, a $55 administration fee will be applied and access to our services may be restricted. Continued non-payment may result in the account being referred to a collection agency, with additional recovery costs payable by the patient.

Please contact us as soon as possible if you have difficulty meeting a payment obligation.

Please see our Fees & Billing Policy  for full details.

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Appointments & cancellation policy

Appointments

Appointments with Mater Hill Gastroenterology practitioners can be made by phone, online or through your referring doctor.

Please bring:

  • A valid referral
  • Medicare card
  • Current medication list
  • Relevant test results

Appointment length may vary depending on the complexity of your case. Telehealth appointments may be available depending on your doctor and appointment type. Please contact our rooms for further information.

Appointment reminders

We may contact you by SMS, email or phone to remind you about your appointment. You may be required to confirm your attendance. Please ensure your contact details are up to date and respond to confirmation requests.

Running late or feeling unwell

If you are running late, please contact us as soon as possible. A significantly late arrival may result in a shortened or rescheduled consultation.

If you have symptoms of a contagious illness, please contact us before attending. Where appropriate, an alternative appointment option, such as telehealth, may be available.

Please see our Appointments Policy for full details.

Cancellations and missed appointments

If you need to cancel or reschedule, please notify us at least 48 hours before your appointment. The notice period is based on clear business days and excludes weekends.

Cancellations or sickness notified less than 48 hours before your appointment, and no-shows, may result in the full consultation fee being charged. Deposits are non-refundable for cancellations made less than 48 hours before your appointment or for no-shows, and may contribute towards the consultation fee where applicable.

To cancel or reschedule:
Phone: (07) 3163 7820 during business hours
Email: admin@materhillgastro.com.au outside business hours

Please see our Cancellation Policy for full details.

Where to Find Us
Suites 5.10, Level 5, Mater Private Clinic
550 Stanley Street,
South Brisbane Qld 4101
Our team

Gastroenterologists

Dr Linus Chang
FRACP, MRCP (UK), MBBS (Hons), LLB (Hons), B.Com
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Dr Elizabeth Goode
MBBS BSc MSc PhD (Cantab) MRCP (UK) FRACP
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Dr Mazhar Haque
MBBS, FRACP
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Dr Peter Hendy
BSc, GCHlthSci (ClinEd), MBBS, FRACP
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Dr Adrian Maher
BMed Sc, MD (Dist), MMed, FRACP
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Dr Sylvia Vigh
MBBS, FRACP
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Dr Johannes Wittmann
FRACP, Mac (UNSW), MBBS (QLD)
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