At Mater Hill Gastroenterology, we want your experience with us to be as smooth and stress-free as possible. This page brings together everything you might need before, during and after your visit – from booking an appointment to understanding our policies. If you have any questions, our team is here to help.
Fees
Our specialists are privately billing clinicians and set their own consultation fees.
Fees may vary depending on:
You will be advised of costs at the time of booking.
Medicare rebates
Most consultations attract a Medicare rebate. Our reception team can assist with processing your claim electronically.
Procedures & investigations
Out-of-pocket costs may apply for:
We recommend contacting your private health insurer for advice on coverage.
Payment
Payment is required on the day of your appointment by:
Unpaid accounts may incur administration fees.
Appointments
We offer online bookings, phone bookings and in-practice appointments.
Please bring:
SMS reminders
We send appointment reminders via SMS and/or email.
Please notify us if your contact details change.
Running late
If you are running late, please call us.
We will do our best to fit you in, but your appointment may need to be rescheduled.
Cancellations & missed appointments
If you do not attend your appointment and have not provided the required notice, a penalty fee will apply.
Patients who fail to attend an appointment without notice may be required to:
This policy helps us manage appointment availability and minimise delays for other patients.
Telehealth appointments
All telehealth consultations must be paid in full prior to the appointment.
Appointments will only be confirmed once payment has been received.
