At Mater Hill Gastroenterology, we want your experience with us to be as smooth and stress-free as possible. This page brings together everything you might need before, during and after your visit – from booking an appointment to understanding our policies. If you have any questions, our team is here to help.
Fees
Our specialists are privately billing clinicians and set their own consultation fees. Fees may vary depending on your doctor, appointment type, procedure or service.
You will be advised of applicable fees when booking your appointment.
Medicare rebates
Most consultations are eligible for a Medicare rebate. Our reception team can assist with processing your claim electronically.
Procedures and investigations
Additional out-of-pocket costs may apply for services such as:
If you have private health insurance, we recommend contacting your insurer to confirm what is covered and any applicable out-of-pocket costs.
Payment
Payment is required on the day of your appointment. We accept:
Outstanding payments
We understand that our patients can sometimes experience unexpected financial difficulties. If this happens to you, please talk to us about your circumstances.
If an account remains unpaid, a $55 administration fee will be applied and access to our services may be restricted. Continued non-payment may result in the account being referred to a collection agency, with additional recovery costs payable by the patient.
Please contact us as soon as possible if you have difficulty meeting a payment obligation.
Please see our Fees & Billing Policy for full details.
Appointments
Appointments with Mater Hill Gastroenterology practitioners can be made by phone, online or through your referring doctor.
Please bring:
Appointment length may vary depending on the complexity of your case. Telehealth appointments may be available depending on your doctor and appointment type. Please contact our rooms for further information.
Appointment reminders
We may contact you by SMS, email or phone to remind you about your appointment. You may be required to confirm your attendance. Please ensure your contact details are up to date and respond to confirmation requests.
Running late or feeling unwell
If you are running late, please contact us as soon as possible. A significantly late arrival may result in a shortened or rescheduled consultation.
If you have symptoms of a contagious illness, please contact us before attending. Where appropriate, an alternative appointment option, such as telehealth, may be available.
Please see our Appointments Policy for full details.
Cancellations and missed appointments
If you need to cancel or reschedule, please notify us at least 48 hours before your appointment. The notice period is based on clear business days and excludes weekends.
Cancellations or sickness notified less than 48 hours before your appointment, and no-shows, may result in the full consultation fee being charged. Deposits are non-refundable for cancellations made less than 48 hours before your appointment or for no-shows, and may contribute towards the consultation fee where applicable.
To cancel or reschedule:
Phone: (07) 3163 7820 during business hours
Email: admin@materhillgastro.com.au outside business hours
Please see our Cancellation Policy for full details.
