At Mater Hill Gastroenterology, we want your experience with us to be as smooth and stress-free as possible.
This page brings together everything you might need before, during and after your visit – from booking an appointment to understanding our policies.
If you have any questions, our team is here to help.
How to book, what to bring and what to expect.
Information about consultation fees, Medicare rebates and payment options.
Details about cancelling or changing an appointment and when fees may apply.
Our commitment to a safe, respectful environment for all patients, visitors and staff.
How to share feedback, lodge a concern or tell us about your experience.
How we collect, use and protect your personal and health information, including My Health Record.
Legal information about using our website.
Parking, public transport and accessibility information for your visit.
A quick way to ask general, non-clinical questions during business hours.
Please bring:
You can submit an online booking enquiry or you can call our rooms on 07 3163 7820, Monday to Friday between 8:30am and 4:30pm.
Telehealth appointments may be available depending on your doctor and appointment type. Contact us about this. Please ensure your contact details are up to date.
For quality, training and safety, incoming phone calls may be recorded.
Our live chat tool is available on the website for quick, simple administrative questions such as:
Please note:
Look for the chat bubble at the bottom corner of the website to start a conversation.
Some of our clinicians use secure artificial intelligence (AI) tools to assist with clinical note-taking during consultations.
This helps reduce manual typing and allows your clinician to focus more fully on you and the conversation.
AI tools are not used to diagnose conditions or make treatment decisions. Your clinician makes all care decisions.
You can opt out at any time – simply let your clinician know at the start of your appointment.
For more information, see our Privacy Policy.
If you're unsure where to start, our reception team is here to help guide you through the process. Please don’t hesitate to Contact us
