Feedback Policy

We welcome all feedback, whether it is a compliment, suggestion or concern.

Your feedback helps us improve our services and patient experience.

How to provide feedback

You can provide feedback:

• in person 
• by phone 
• by email to admin@materhillgastro.com.au 
• through our website contact form. 

Making a complaint

If you have a concern, we encourage you to let us know as soon as possible.

We will:

• acknowledge your complaint 
• listen to your concerns 
• review the matter fairly 
• keep you informed where appropriate 
• provide an outcome once the review is complete. 

External organisations

If you feel your concern has not been resolved, you may contact:

• Office of the Health Ombudsman (Qld)
• AHPRA (Australian Health Practitioner Regulation Agency) for practitioner-specific complaints