Mater Hill Gastroenterology is committed to providing a safe, supportive and respectful environment for patients, visitors and staff.
To help us maintain this environment, we ask everyone to:
- communicate respectfully
- treat others with kindness and courtesy
- follow instructions from clinical and administrative staff
- be patient and considerate of others.
Unacceptable behaviour includes:
- aggressive or threatening behaviour
- swearing or offensive language
- harassment or bullying
- discriminatory remarks
- damage to property
- abusive phone calls, messages or emails.
If behaviour becomes inappropriate, we may:
- ask the person to modify their behaviour
- end the interaction
- ask the person to leave
- in some circumstances, discontinue care.
Thank you for helping us maintain a welcoming and respectful practice environment.
