Appointment Policy
Appointments
Appointments may be made with Mater Hill Gastroenterology practitioners by phone, online or through your referring doctor.
Please bring these things to your appointment:
Appointment lengths can vary significantly, depending on the complexity of the case.
Telehealth appointments
Telehealth appointments may be available depending on your doctor and appointment type. Please contact our rooms for further information.
Appointment reminders and confirmations
To help us manage appointment availability, we may contact you by SMS, email and/or phone prior to your appointment.
You may be required to confirm your attendance before your appointment proceeds via SMS or phone call.
It is your responsibility to ensure your contact details are current and to respond to appointment confirmation requests.
Running late
If you are running late for your appointment, please contact our rooms as soon as possible. While we will do our best to accommodate you, a shortened consultation or rescheduled appointment may be necessary if you arrive significantly late.
Illness and infection control
If you are experiencing symptoms of a contagious illness, please contact us before attending your appointment. Where appropriate, alternative appointment options, including telehealth, may be available.
Cancellations and missed appointments
We understand that unplanned issues can arise and you may need to cancel or reschedule an appointment. Should this occur, we respectfully ask that patients contact Mater Hill Gastroenterology on (07) 3163 7820 during business hours or admin@materhillgastro.com.au outside of business hours. The cancellation notice period is based on clear business days when notification is received, therefore excludes weekends.
See our Cancellation Policy for more information.
Cancellation Policy
Note: Deposits are non-refundable for cancellations made less than 48 hours before your appointment or for no-shows, and may contribute towards the full consultation fee charge where applicable.
We understand that unplanned issues can arise and you may need to cancel or reschedule an appointment. Should this occur, we respectfully ask that patients contact Mater Hill Gastroenterology on (07) 3163 7820 during business hours or admin@materhillgastro.com.au outside of business hours. The cancellation notice period is based on clear business days when notification is received, therefore excludes weekends.
All cancellations and sicknesses are required to notify Mater Hill Gastroenterology 48 hours prior to their appointment to avoid being charged. In the instance that the outlined conditions are not met, the patient will be liable for the full consultation fee. No-shows will automatically be charged the full consultation fee.
If an unexpected contagious illness arises, please do not attend your appointment in person. We will provide alternative therapy options where appropriate/suitable to ensure the safety of all staff, practitioners and patients.
All doctors want to be available for your needs and for the needs of all our patients. When a patient does not show for a scheduled appointment, other patients lose the opportunity to be seen. We appreciated your understanding
It is crucial that you notify us of your cancellation, at least 48 hrs prior to your appointment time to avoid being liable for the full consultation fee.
